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#enshittifaction

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After flying to New Zealand for a family holiday and experiencing the best that airlines can offer, including
a) flights cancelled before departure, forcing a re-route
b) self-service for international baggage check
c) lost luggage
d) flight delays
e) a 20 minute walk between domestic and international terminals with luggage because it was faster than the intermittent shuttle bus
f) broken IT systems at domestic self-service baggage check

Is it fair to say that airlines have been ‘enshittified’ @pluralistic ?

Airline CEOs and shareholders have been making bank for years.

The general public have been getting screwed.

Can enshittification apply to degradation of any technological service? Not just on-line ones?