After flying to New Zealand for a family holiday and experiencing the best that airlines can offer, including
a) flights cancelled before departure, forcing a re-route
b) self-service for international baggage check
c) lost luggage
d) flight delays
e) a 20 minute walk between domestic and international terminals with luggage because it was faster than the intermittent shuttle bus
f) broken IT systems at domestic self-service baggage check
Is it fair to say that airlines have been ‘enshittified’ @pluralistic ?
Airline CEOs and shareholders have been making bank for years.
The general public have been getting screwed.
Can enshittification apply to degradation of any technological service? Not just on-line ones?